Shipping policy

Are there shipping costs?

 

Shipping costs vary depending on delivery locations. Throughout the year (apart from end-of-year holiday periods) we offer two delivery methods:
  • DHL ECONOMY or EXPRESS (Europe Zone)
  • DHL EXPRESS (Worldwide)

During the end-of-year holiday period, in order to ensure fast service and delivery in time for the holidays, we only use DHL EXPRESS (aside from on the French mainland).

Below are the prices and shipping methods currently used

FRANCE 

  • DHL ECONOMY (4 to 5 working days)* - up to 150€ : 12
  • DHL ECONOMY (4 to 5 working days)* - 150€ and more : Free
  • DHL EXPRESS ( 1 to 3 working days)* - 18€

*estimated transit time

EUROPE (ZONE 1)
Belgium, Germany, Vatican City, Italy, Luxembourg, Netherlands, Spain
  • DHL ECONOMY (5 to 8 working days)* - up to 200€: 15€
  • DHL ECONOMY (5 to 8 working days)* - 200€ and more: Free
  • DHL EXPRESS (3 to 5 working days)* - 20€

*estimated transit time

EUROPE (ZONE 2)

Austria, Czechia, Denmark, Ireland, Poland, Portugal 
  • DHL ECONOMY (5 to 8 working days)* - up to 250€: 18€
  • DHL ECONOMY (5 to 8 working days)* - 250€ and more: Free
  • DHL EXPRESS (3 to 5 working days)* - 22€

*estimated transit time

EUROPE (ZONE 3)

Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden
  • DHL ECONOMY (5 to 8 working days)* - up to 250€: 20€
  • DHL ECONOMY (5 to 8 working days)* - 250€ and more: Free
  • DHL EXPRESS (3 to 5 working days)* - 25€

*estimated transit time

EUROPE (ZONE 4)
United Kingdom
  • DHL EXPRESS (4 to 7 working days)* - up to 250€: 22€
  • DHL EXPRESS (4 to 7 working days)* - 250€ and more: Free

*estimated transit time

EUROPE (ZONE 5)

Liechtenstein, Norway, San Marino, Switzerland 

  • DHL EXPRESS (4 to 7 working days)* - up to 300€: 30€
  • DHL EXPRESS (4 to 7 working days)* - 300€ and more: Free

*estimated transit time

EUROPE (ZONE 7-8)

Faroe Islands, Georgia, Greenland, Iceland, Moldova, Svalbard & Jan Mayen, Ukraine, Cyprus, Malta, Åland Islands, Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Liechtenstein, Monaco, Montenegro, North Macedonia, Serbia, Turkey.
  • DHL EXPRESS (4 to 7 working days)* - 45

*estimated transit time

AMERIQUE DU NORD (ZONE 6)

Canada, Mexico, United States
  • DHL EXPRESS (4 to 7 working days)*- 32

*estimated transit time

REST OF THE WORLD (ZONE 8)

  • DHL EXPRESS (4 to 7 working days)* - 45

*estimated transit time

Due to extenuating circumstances we are not able to currently deliver to the following destinations: Afghanistan, Armenia, Belarus, Central African Republic, Eritrea, Iraq, Israel, Libya, Mali, Niger, Russia, Somalia, South Sudan, Sudan, Yemen

Are taxes included?

European Union

Our prices are displayed all taxes included for countries included in the European Union. For example, the UK although located in Europe is not part of the EU so prices are not including taxes and custom fees. 

Countries outside the European Union

For orders to countries outside the European Union, prices are quoted excluding tax. These orders are subject to any taxes and customs duties of the country of destination.

These costs and formalities are the responsibility of the customer/consignee. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all governmental taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.
In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, HOMECORE reserves the right to charge the amount of such customs duties originally due by the customer in order to retrieve the merchandise.

Non-EU country charges and formalities apply, and are the responsibility of the customer/recipient. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all government taxes, administration fees and customs duties charged by a carrier when using the website or making a purchase.



What are the delivery methods offered?

HOMECORE offers the following delivery methods: DHL


What are the delivery times?

Once your payment has been confirmed, we guarantee a preparation and shipping time for your order between 48 to 72  hours (excluding weekends and holidays).

Once your order has been handed over to the carrier, you must add the delivery time. This time depends on the chosen transport solution and the country of delivery.

Please note : Pre ordered and/or limited edition items usually have delayed delivery times. These items are delivered within the time frame indicated in the product description.

Can I ship to a place other than my home?

Your personal account HOMECORE allows you to register multiple delivery addresses. You can choose to have it delivered to you but also at your place of work.

(Warning: when you choose to be delivered to your workplace, you accept the responsibility of a third party for the reception of your order).

 

Important :  DHL packages placed in pick-up relays or in postal centers will be kept for 14 days.