Refund policy

Return Policy

Return conditions

You have 14 days from delivery of your order to request a return or an exchange.

Returned items must be in their original, resaleable condition: unworn, unwashed, with their tags and original packaging. Shoes must be returned in their box, itself protected by outer packaging. As the box is part of the product, any damage may result in the return being refused.

Sale items can be returned using the same procedure.

In-store purchases cannot be returned by post. Likewise, orders placed on the e-shop, including in-store pickup orders, cannot be returned in store.

How to make a return or an exchange

  1. Go to our returns portal: Access the returns portal
  2. Enter your order number and email address.
  3. Select the items concerned, the reason for the return and your preferred option: exchange or refund.
  4. Choose your shipping method:
    • Prepaid label: download and print the label, then stick it on your parcel. For shipments from outside the European Union, include the customs documents provided with the label.
    • Ship it yourself: send your parcel to the address shown on the portal, with the carrier of your choice.
  5. Drop off your parcel with the carrier and keep your proof of shipment.

You will receive a confirmation email as soon as your return has been received and registered by our logistics team. Please allow a few days for processing after it reaches our warehouse.

Exchanges

Size exchanges for the same item are free of charge, subject to stock availability.
To exchange an item for a different style, select the corresponding option on the portal and our team will contact you to complete your exchange. You can also return your item and place a new order on our e-shop.

Refunds

Returned items are refunded to the payment method used for your purchase. Depending on your bank, the refund will appear within a few days or at the end of the month.

Return costs

You have two options:

  • Prepaid label: we provide a return label worth €10, deducted from your refund.
  • Ship it yourself: shipping costs are at your expense. The parcel travels at your own risk: HOMECORE cannot be held responsible for loss or damage during transit. We strongly recommend using a tracked and insured service. For shipments from outside the European Union, clearly mark the parcel “RETURNED GOODS” and tick the “Returned goods” option on the customs declaration to avoid import charges.

Size exchanges remain free of charge.

Customers in the European Economic Area (EU, Iceland, Liechtenstein, Norway)
In accordance with your right of withdrawal, you may return all or part of your order within 14 days of delivery, for any reason. Returned items are refunded in full, including the original shipping costs, minus the cost of the prepaid label where applicable.

Customers outside the European Economic Area
Returned items are refunded, along with the original shipping costs, minus the cost of the prepaid label where applicable. Taxes, customs duties and import fees paid at purchase or on delivery are not refunded.

Returns covered by HOMECORE

The return is fully covered by HOMECORE, at no cost to you, in the following cases:

  • an error in preparing your order (item received differs from the one ordered);
  • a defective product.

Select the corresponding reason on the returns portal and attach a photo if possible.

Any questions?

Our customer service team is available at boutique@homecore.com.