Refund policy

The return process depends on the country your order was shipped from. Please read the following policy carefully to ensure your return is processed correctly and as quickly as possible.

Return conditions:

Any item purchased may be returned to us by post within 14 days of the date the order was received.
Products must be returned in new condition and in their original packaging, along with the "return form" (included in your package) fully completed.
In-store purchases cannot be returned by post. Nor can e-shop orders be returned in-store, and the same applies to click-and-collect orders.

Returned products will be issued as a store credit or refunded to the payment method used for the purchase. We do not offer standard exchanges on our site. For a different size or a different item, simply place a new order on our e-shop.

Please note: if, after your return, your order falls below the free shipping threshold of €210 in France, or €260 outside France (depending on your country), we will deduct the shipping fee originally due at the time of your order from your refund.

Return shipping costs are the customer's responsibility.

All returned items must be in their original, sellable condition (unworn, unwashed, complete with tags and/or original packaging where applicable).
Please make sure all returned items are properly packaged, so they aren't damaged in transit.
If you are returning shoes, please make sure the box is protected by an outer layer of packaging. The box is part of the product, so any damage to it may result in the return being refused.
Please make sure the return form is included with your goods. Missing this form may prevent your return from being processed. If you forgot to include your return form, please contact customer service.
We also accept returns of sale items — simply follow our standard return process for these.
We are not responsible for the cost of returning items.
We cannot be held responsible for items damaged or lost in transit during the return. We strongly recommend using a tracked and insured postal service.
When returning an item, please clearly mark the package "RETURNED GOODS" and make sure the "Return of goods" option is checked on the customs declaration form, to avoid import fees and taxes being applied.
Homecore is NOT responsible for return shipping costs.

RETURNS FOR FRANCE & EU ORDERS

Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic. The Principality of Monaco, the Spanish Canary Islands, the French overseas departments, the Finnish Åland Islands, the Channel Islands.

Return process:

You may use the carrier of your choice to make your return. However, we cannot be held responsible for items damaged or lost in transit during the return. We strongly recommend using a tracked and insured postal service.

1/ Prepare your package
Place the unwashed, unworn items back in their original packaging, with the security tag never removed from the product.
Include your fully completed return form.
Send the package to the following address:

Homecore / Double Source
41 rue du temple
75004
Paris
France

2/ Send your package

Drop off your package at a Post Office and keep the stamped or issued proof of drop-off in a safe place.
You will receive a confirmation email once your returned package has been registered by our logistics team (please allow a few days of processing time after the package is delivered to our warehouse).
The store credit will be issued, or the refund to the payment method used for your purchase will be processed by our teams as soon as the return is registered. Depending on your bank and payment method, you should see it appear within the following days or by the end of the month.

Throughout this process, we're happy to answer any questions. Feel free to contact us at boutique@homecore.com.

RETURNS FOR ORDERS FROM COUNTRIES SUBJECT TO CUSTOMS DUTIES

United States, Canada, Australia, United Kingdom, Switzerland, Japan, any other country outside the EU

Since October 1, 2023, following a change in customs duty legislation, returns from countries outside the European Union must be made via UPS in order to avoid additional customs fees being charged on the return of goods.

Upon request, we can provide you with a UPS return label; the cost of this label will be communicated to you and deducted from the final refund for your returned items.

1/ Prepare your package

Place the unwashed, unworn items back in their original packaging, with the security tag never removed from the product.
Include your fully completed return form.
Attach your DHL return label to your package:
The return address should be as follows:

Homecore / Double Source
41 rue du temple
75004
Paris
France

2/ Send your package

Drop off your package at your nearest UPS office. Keep the stamped or issued proof of drop-off in a safe place.
You will receive a confirmation email once your returned package has been registered by our logistics team (please allow a few days of processing time after the package is delivered to our warehouse).
The store credit will be issued, or the refund to the payment method used for your purchase will be processed by our teams as soon as the return is registered. Depending on your bank and payment method, you should see it appear within the following days or by the end of the month.

Throughout this process, we're happy to answer any questions. Feel free to contact us at boutique@homecore.com.

CASES WHERE THE RETURN IS COVERED BY HOMECORE

The return may be covered under one of the following conditions:

Order preparation error (wrong item received)
Defective product