Refund policy



The returns process varies depending on the country to which your order was shipped. Please read the following policy carefully to ensure that your return is processed correctly and as quickly as possible.

Return shipping costs are at the customer's expense.

  • All returned items must be in their original, saleable condition (unworn, unwashed, complete with tags and/or original packaging, if applicable).

  • Please ensure that all returned items are well packaged, so as not to be damaged in the post.

  • If you are returning shoes, please ensure that the box is protected by an outer layer of packaging.

  • The box is part of the product, so any damage may result in the return being refused.
  • Please ensure that the returns form is enclosed with your goods. Failure to do so may prevent your return from being processed.If you have forgotten to include your returns form, please contact customer service.
  • We also accept the return of sale items, simply follow our normal returns procedure for these.
  • We are not responsible for the cost of returning items.
  • We cannot assume responsibility for items damaged or lost in return transit. We strongly recommend that you use a tracked and insured postal service.
  • If you are returning an item, please clearly mark the package "RETURNED GOODS" and ensure that the "Return Goods" option is checked on the customs declaration form, to avoid the application of import duties and taxes.
  • Homecore is NOT responsible for return shipping costs.

 

ORDER RETURNS FRANCE & EU

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Principality of Monaco, Spanish Canary Islands, French overseas departments, Finnish Aland Islands, Channel Islands.

Return process:

You can use the carrier of your choice to make your return. However, we cannot accept responsibility for items damaged or lost in transit. We strongly recommend that you use a tracked and insured postal service.
1/ Preparing your parcel

Replace unwashed, unworn items in their original packaging, with the security label intact.
Insert your completed returns form.
Return the parcel to the following address:

Like a Pearl, lda
Zona Industrial da Gandra
Rua da Demanda nº10, Pavilhão 5F
4740-023 Gandra, Esposende, Portugal

 

2 / Sending your parcel

Drop off your parcel at a post office and keep the proof of delivery stamped or printed at the post office.
You will receive a confirmation e-mail when the returned parcel has been registered by our logistics team (please allow a few days for processing after the parcel has been delivered to our warehouse).
The credit note will be generated, or the refund to the payment method used for your purchase will be made by our teams as soon as the return has been registered. Depending on your bank and payment method, you should see it appear within a few days or at the end of the month.

During this process, we will be happy to answer any questions you may have. Please do not hesitate to contact us at returns@homecore.com


RETURNS FROM COUNTRIES SUBJECT TO CUSTOMS DUTY

United States, Canada, Australia, United Kingdom, Switzerland, Japan, all other non-EU countries



As of 01/10/2023, following a change in customs legislation, returns from countries outside the European Union must be sent via DHL to avoid paying additional customs charges for the return of goods.

Please contact us prior to your return at the following e-mail address: returns@homecore.com

We will then be able to provide you with a DHL return voucher. The amount of this voucher will be communicated to you and will be deducted from the final reimbursement of your returned items.



1/ Prepare your parcel

Replace unwashed, unworn items in their original packaging, with the security label intact.
Insert your completed returns form.
Affix your DHL returns label to your parcel:
The return address should be as follows:

Homecore / Coreconnect
9 Rue de Marseille
75010
Paris
France

 

2 / Sending your parcel

Drop off your parcel at the nearest DHL office. You can find them via the following link: https://locator.dhl.com/ and carefully keep the proof of deposit stamped or issued at the DHL office.
You will receive a confirmation e-mail when the returned parcel has been registered by our logistics team (please allow a few days for processing after the parcel has been delivered to our warehouse).
The credit note will be generated, or the refund to the payment method used for your purchase will be made by our teams as soon as the return has been registered. Depending on your bank and payment method, you should see it appear within a few days or at the end of the month.

During this process, we will be happy to answer any questions you may have. Please do not hesitate to contact us at returns@homecore.com





RETURNS HANDLED BY HOMECORE


Returns may be accepted under one of the following conditions:

  • Order preparation error (wrong item received)
  • Defective product