Any item purchased can be returned to us by mail or in store within 14 days from the date of receipt of the order.
Products must be returned in new condition and in their original packaging, accompanied by the "return form" (inserted in your package) duly completed.
Store purchases cannot be returned by mail.
Returned products will be credited or refunded by the payment method used for your purchase. We do not do standard exchanges on our site. For a new size or another model, simply place an new order on our e-shop.
You are responsible for the return shipping costs.
- All returned items must be in original, resalable condition (unworn, unwashed, complete with original tags and/or packaging if applicable.)
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure that the return form is enclosed with your goods - no form may result in your return not being processed. If you have forgotten to include your returns form, please contact Customer Service.
- We also accept the return of sale items, please just follow our normal returns procedure for these.
- We are not responsible for the return shipping costs of the items.
- We cannot take responsibility for items damaged or lost in the return transit. We strongly recommend using a tracked, insured postal service.
- If returning an item please clearly mark the package 'RETURNED GOODS', and ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
- Homecore is NOT responsible for any return custom charges made.
1. Prepare your parcel
- Put the unwashed, unworn items back in their original packaging with the security label still attached
- Insert your return form duly completed.
- Send the package to the following address
Like a Pearl, lda / Log Homecore
Zona Industrial da Gandra
Rua da Demanda nº10, Pavilhão 5F
4740-023 Gandra, Esposende, Portugal
2. Send your package
- Drop off your parcel in a post office and keep the proof of deposit stamped or edited at the post office.
- You will receive a confirmation email when the returned parcel has been received by our logistics team (Allow a few days for processing after the parcel has been delivered to our store).
- The credit note will be generated, or the refund on the payment method used during your purchase will be made by HOMECORE teams, as soon as the return is treated. Depending on your bank and payment method, you should see it in the next few days or at the end of the month.
During this process, we are at your disposal for any questions. Please feel free to contact us via firstname.lastname@example.org