Terms of service

All items offered are to be returned in the event of a return order.

The present general conditions of sale govern the whole of the relations between the company Coreconnect Sarl, company with the capital of 2.000€, whose registered office is located 9 street of Marseilles 75010 Paris, R.C.S Paris N°804054427, N° VAT FR79804054427, hereafter " Coreconnect ", and the customers of the site www.homecore.com, hereafter " Homecore ".

Customer service email address: boutique@homecore.com

Prior to any transaction, the client acknowledges having read these general conditions and expressly declares that he/she accepts them when he/she clicks on the "Send order" button.

Article 1 : Special conditions of sale

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, quantity, colour, particularities of the products, cost of services) and expressly declares that he/she accepts them without reservation.

Article 2 : Validity of the order

The offer on the website www.homecore.com is aimed at individuals who have an address in metropolitan France, Europe and the rest of the world.

The gift card purchased on the website is only valid online. If you obtain it in store, it will only be valid in stores.

Article 3 : Registration and confirmation of the order

Homecore confirms the receipt of an order by an email entitled "Confirmation of your order".

However, the sale will only be concluded after Homecore has confirmed the order in an email entitled "Shipment of your order", which will be sent to the client at the latest 7 working days after registration of the order.

Homecore reserves the right not to confirm an order for any reason whatsoever, in particular due to the availability of the products, a problem concerning the received order, an abnormal order, a foreseeable problem concerning the delivery to be carried out, or a dispute concerning a previous order. In this case, Homecore will inform the client at the latest 7 working days after registration of the order, and will proceed without delay to the refund of the client.

In case of unavailability of one of the products of an order, the rest of the order is shipped.

Article 4 : Prices

Homecore reserves the right to modify its prices at any time but commits itself to apply the prices in force which will have been indicated at the time of the order placement, subject to their availability at this date.

Products on sale will not be returned or exchanged.

Article 5 : Payment methods and security

Payment is only made by credit card on a secure bank server.

Credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. The payment is made directly to the CIC. Homecore has no access to these details and does not store them on its servers. In case of problems, please contact us at the following address: boutique@homecore.com

Article 6 : Reservation of ownership

The products remain the property of Homecore until full payment of the order.

Article 7 : Delivery terms, taxes and delays

A maximum period of 7 working days after the registration of the order may be necessary to ship the order. The product ordered is sent by the postal service, by Colissimo with tracking, to the delivery address indicated by the customer.

Customers living in Paris can pick up their order at the Homecore boutique free of charge. The boutique is located at 41 rue du Temple 75004 Paris.

Shipping costs are free for orders of 150 euros or more for deliveries in metropolitan France and 250 to 300 euros for deliveries in Europe depending on the country, and are payable for deliveries elsewhere in the world.

Customers have 14 days to return their order. For all refund requests, we will credit your bank account for the amount of the returned item. However, return shipping costs remain the responsibility of the customer and will be deducted from the final amount.

In the event of retraction, discounted products may be credited or reimbursed.

Our prices are displayed all taxes included for orders to European Union countries.

For orders to countries outside the European Union, prices are quoted excluding tax. These orders are subject to any taxes and customs duties of the country of destination.

These costs and formalities are the responsibility of the customer/consignee. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all governmental taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.
In the event that the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, HOMECORE reserves the right to charge the amount of such customs duties originally due by the customer in order to retrieve the merchandise.

Non-EU country charges and formalities apply, and are the responsibility of the customer/recipient. They are to be paid to the carrier at the time of delivery. You are responsible for the payment of all government taxes, administration fees and customs duties charged by a carrier when using the website or making a purchase.

Please not that if, upon delivery, you refuse to pay the customs & taxes, in order to recover our merchandise, we will have to pay the previously mentioned. The amount of taxes & duties paid by Homecore to recover the merchandise will be deducted from the refund. 

Article 8 : Right of withdrawal

A "Request for return" which details the procedure to follow for the return of the products, is delivered with each order.

The client has a period of 14 clear days from the delivery of his order to return the delivered products to Homecore, provided that they are returned in their original condition and packaging, and accompanied by the "Request for return" duly completed. Under no circumstances may the items be worn.

If this 14-day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

For all refund requests, after Homecore has received the product within 14 days, we will credit your bank account for the amount of the returned item, however, the return shipping costs are the responsibility of the customer and will be deducted from the final amount.

With the exception of discounted or sale items.

Items on sale or discounted may be subject to a credit note or a refund. In France, in case of retraction Homecore will reimburse the outbound shipping costs of the products, the return shipping costs remain the responsibility of the customer. Abroad, the shipping and return costs are at the customer's expense.

Cancellation form - Art. R. 121-2.1

For the attention of [the trader shall insert here his/her name, geographical address and, where available, fax number and e-mail address] :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of the consumer(s) (only if this form is notified on paper) :

Date :

(*) Delete as appropriate.

Article 9 : Provisions of the law "informatique et libertés

Homecore has proceeded to the declaration of the file including nominative data relating to the customers of the site www.homecore.com to the National Commission for Information Technology and Liberties (declaration N° 1235194 in accordance with the provisions of the Law on Information Technology and Liberties of 6 January 1978).

In accordance with this law, the customer has the right to access, rectify or oppose the personal data collected concerning him. These rights can be exercised online in the "My account" section or by e-mail to boutique@homecore.com.

Article 10 : Intellectual property

The client is not allowed to copy or download all or part of the content of the website www.homecore.com without prior and express authorisation from Homecore, which remains the sole owner of all intellectual property rights relating to it.

Article 11 : Applicable law

These general terms and conditions of sale are subject to French law.