Shipping policy
Shipping Policy
Are there shipping costs?
Shipping rates (excluding the end-of-year holiday period)
France
- Standard (DPD): €10, delivery time: 2 to 3 business days.
- Express (UPS): €15, delivery time: 48 to 72 hours.
- Free shipping on orders of €150 or more, whichever carrier you choose.
European Union (excluding France)
Express delivery (DHL Express): €20, free on orders of €260 or more, delivery time: 2 business days.
Switzerland
Express delivery (DHL Express): CHF 14, free on orders of CHF 370 or more, delivery time: 2 business days.
United Kingdom
Express delivery (DHL Express): £10, free on orders of £250 or more, delivery time: 2 business days.
United States
Express delivery (DHL Express): $12, free on orders of $500 or more, delivery time: 2 to 4 business days.
Canada
Express delivery (DHL Express): CAD 20, free on orders of CAD 600 or more, delivery time: 2 to 5 business days.
Australia
Express delivery (DHL Express): AUD 20, free on orders of AUD 500 or more, delivery time: 3 to 7 business days.
Japan
Express delivery (DHL Express): JPY 2,000, free on orders of JPY 75,000 or more, delivery time: 3 to 4 business days.
South Korea
Express delivery (DHL Express): KRW 20,000, free on orders of KRW 240,000 or more, delivery time: 3 to 4 business days.
Taiwan
Express delivery (DHL Express): TWD 400, free on orders of TWD 10,000 or more, delivery time: 3 to 4 business days.
Rest of the world
Express delivery (DHL Express): €45, delivery time: 2 to 7 business days.
Summary table
| Zone | Carrier | Rate | Free from | Delivery time |
|---|---|---|---|---|
| France (Standard) | DPD | €10 | €150 | 2 to 3 business days |
| France (Express) | UPS | €15 | — | 48 to 72 hours |
| European Union (excluding France) | DHL Express | €20 | €260 | 2 business days |
| Switzerland | DHL Express | CHF 14 | CHF 370 | 2 business days |
| United Kingdom | DHL Express | £10 | £250 | 2 business days |
| United States | DHL Express | $12 | $500 | 2 to 4 business days |
| Canada | DHL Express | CAD 20 | CAD 600 | 2 to 5 business days |
| Australia | DHL Express | AUD 20 | AUD 500 | 3 to 7 business days |
| Japan | DHL Express | JPY 2,000 | JPY 75,000 | 3 to 4 business days |
| South Korea | DHL Express | KRW 20,000 | KRW 240,000 | 3 to 4 business days |
| Taiwan | DHL Express | TWD 400 | TWD 10,000 | 3 to 4 business days |
| Rest of the world | DHL Express | €45 | — | 2 to 7 business days |
Delivery times apply from the moment your order is handed over to the carrier.
Taxes and duties
All-inclusive prices
For orders shipped to the European Union, the United Kingdom, Switzerland, Norway, Japan, Hong Kong, Singapore, Malaysia, New Zealand, Mexico, Saudi Arabia and the United Arab Emirates, displayed prices include all taxes and customs duties. No additional charges will be requested on delivery.
United States and Canada
Applicable taxes on your order are calculated and paid at checkout. No additional charges will be requested on delivery.
South Korea, Taiwan and other destinations
Taxes and customs duties can be paid at checkout or on delivery, depending on the option you choose when placing your order. If you choose to pay them on delivery, they are payable to the carrier and remain the responsibility of the recipient.
Refused parcels
If you chose to pay taxes and customs duties on delivery and refuse the parcel for this reason, HOMECORE reserves the right to deduct the amount of these duties from your refund.
Temporarily unavailable destinations
Delivery is currently unavailable to: Afghanistan, Armenia, Belarus, Central African Republic, Eritrea, Iraq, Israel, Libya, Mali, Niger, Russia, Somalia, Sudan, South Sudan, Yemen.
Which delivery methods are available?
HOMECORE offers the following delivery methods: DPD and UPS for France, DHL Express for international orders. HOMECORE reserves the right to use another carrier if necessary, without changing the shipping rates applicable to your order.
What are the delivery times?
Once your payment is confirmed, we prepare your order and hand it over to the carrier within an average of 72 hours (excluding Saturdays, Sundays and public holidays).
The delivery time is then added to this preparation time. It depends on the delivery method chosen and the destination country (see table above).
Please note: pre-order and/or limited-edition items usually have later delivery dates. They are delivered within the timeframes stated in the product description.
Can I have my order delivered somewhere other than my home?
Your HOMECORE account lets you save several delivery addresses, so you can choose to have your order delivered to your home or to your workplace.
(Please note: if you choose delivery to your workplace, a third party will be responsible for receiving your order.)
Important: with DHL, parcels left at a pickup point or post office are held for 7 days.